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June/July
2007 issue of MRO Today
 Cover
story
TVA: Maintenance is
customer service
When technicians at the Tennessee Valley Authority say they listen
to their customers, they mean it in more ways than one...
Editorial
Just a click away
Maintenance excellence
The DMAIC path
You’ve got the plan;
now ask the right questions...
MRO
Coach columns
Toward
lubrication-centric CMMS
The impact that lubrication
has on parts and labor is often much greater than the actual dollars
spent on lubricant products and services...
Cash management
What we really DO with inventory...
MRO
Pro
A career of customer service
After 30 years of “hearing” the voice of the customer, Ken Carter has
never once tired of listening for ways to help...
Survey
Reports
Critical
Issues Survey
Fear and hope on the factory
floor...
Uptime
Is e-maintenance for you?
Several factors impact the decision to engage a 3PL e-maintenance
provider: among them are cost, criticality and competencies...
Pulse tools
When speed, accuracy and ergonomics really count: Selecting pulse
tools and getting the most our of them...
Web exclusives listed in
this issue
Hydraulics help Gallatin Steel move ladle
and meet shutdown timetable
Innovative use of hydraulics helped this steel plant
meet an ambitious shutdown schedule...
Maximizing warehouse versatility
The major hardware manufacturer went from a manual
warehouse to an automated high-rise facility that increased pallet
space by 50 percent, shipping throughput by 50 percent and shipment
accuracy to 99 percent...
These
articles appeared in the June/July 2007 issue of
MRO Today
magazine. Copyright 2007.
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