Mr. Lynch is the director of the Disney Institute

What's ailing manufacturing? (Q&A from April/May 2002)
The importance of caring (Feb./March 2002)
Effective communication (Dec. 2001/Jan. 2002)
The training never ends (Aug./Sept. 2001)
Recruiting, retaining the best (June/July 2001)
Creating a magical culture (April/May 2001)

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